Field Support Technician - Lisbon, Portugal

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IG&H is a consulting – technology firm with more than 30 years’ experience. In 2019, IG&H created Platform Services with around 100 colleagues in Portugal and Netherlands to provide a 360º solution to our clients through technology and digital expertise and we want to continue to growth!

As a Field Support Technician, you will integrate an internal IT team to integrate the 1st line of response to customers: analysis, troubleshooting and forwarding of issues reported by customers.

With the right tools and the right people next to you we can make this a switch for the better: Join us as a strategic Field Support Technician in our office in Lisbon.

What are your key Responsibilities?

– Integrate the 1st line of response to customers: analysis, troubleshooting and forwarding of issues reported by customers;

– Support for internal applications (Microsoft Office 365, Intune, antivirus, Microsoft Azure, etc…);

– Dealing with problems related to hardware and/or software;

– Installation and configuration of hardware and software in Windows environments;

– Network management, routing, switching, VPN;

WHY IG&H?

IG&H is transforming leading companies across the Health, Retail and Finance sectors.
Together with our world-class technology partners, we help our clients move forward and stay relevant. With insightful advice, great design and unrivalled digital platforms. Our exceptional results come from successfully aligning people, business and technology.
With over 300 talented colleagues on board, people who genuinely embrace change and challenges, we’ve created a unique high-daring, high-caring culture. Attracting extraordinary people and inspiring them to push the boundaries for themselves and our clients.

Remember, cultural Fit is crucial on our recruitment process so soft skills are so important than technical skills.

Are you curious about us? Take a look on our culture website (https://culture.igh.com), send your CV and give us an hour of your time to present ourselves!

See you soon!

What you bring
Knowledge of maintenance and hardware exchange (printers, laptops, switching)
Knowledge in Microsoft Office 365 installation and maintenance
Knowledge in Microsoft Intune, is valued (nice to have)
Knowledge of ticketing tools, preferential Zendesk
Be able to diagnosing errors or technical problems and determining proper solutions
Be able to follow all company’s filed procedures and policies
Document resolutions, processes and procedures
Able to have a technical communication in English (a must)
Can-do, deliver and critical thinking mindset with a positive and proactive behavior
Positive and proactive behaviour
What we offer you
Permanent contract
International experience with a multicultural environment
Critical thinking & open-minded environment where you can be unique, continuously be challenged and challenge each other’s. Mistakes are welcome
Working at a ‘Best Workplace 2021’ with a People First mentality and enthusiastic colleagues who support you
Hub of expertise, knowledge and a team eager to learn and improve ourselves!
Projects with a purpose to improve the life of people
22 vacations days + 3 extra days (Birthday, Christmas and a Bridge)
And more, which we would love to elaborate on

Our four stage recruitment process

1. Review and First Interview
Based on your cv and cover letter we would like to contact you for a first interview.

In the first interview you will meet an IG&H manager and a manager People & Culture who will interview you based on your motivation, resume and (technical) fit for the role

2. Second Interview
In the second interview you will meet an IG&H manager. Here we will have a deeper look into your experience, qualifications and technical fit for the role. You will also be presented with one or more issues, to see how you would handle them.
3. Third Interview
In the third interview you will meet an IG&H partner.
Here we look at what makes you unique.
4. Offer
We make an offer to the candidate we feel is the best fit for the role.

Will you be our new Field Support Technician?

So what does that mean for you?
On the one hand, if this vacancy is right for you, then this is a great place to work with super happy employees and clients (NPS > 60). On the other, we’re hitting double-digit growth and have our sights firmly set on continued international expansion.
We’re still just embarking on this exciting adventure. https://www.igh.com/careers/.

Does this role appeal to you?
To learn more, please reach out to us on recruitment@igh.com. We can provide more information or connect you with one of our colleagues from the IT  team to discuss the Field Support Technician role further.

We’re truly committed to diversifying our workforce and actively encourage women to apply for this role!

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